If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for a different product or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange:
- Email firstname.lastname@example.org with your order number.
- Refunds will be issued immediately after the product is received and checked for damage.
- Magical Microbes is not responsible for return shipping.
- Orders over $100 will be subject to a 20% restocking fee.
- Lost or damaged returns will not be refunded or exchanged.
- For more information, contact email@example.com